Information we collect when you enquire
When you submit an enquiry or request support, we may collect your name, company name, contact details, location, and the details you provide about your printing requirements. This may include information about rigid boards, signage, workflow planning, media testing, site conditions, installation needs and after-sales support. We may also collect correspondence history and any documents you choose to share with us so we can respond properly.
We collect personal information directly from you where possible. In some cases, we may receive it from a colleague, a site contact or another authorised person acting on your behalf. You are responsible for making sure any information you give us is accurate and up to date.
How we use your personal information
We use personal information to respond to enquiries, prepare quotations, arrange site visits, plan installation, provide operator training, support production advice and manage service calls. We also use it to coordinate spares, schedule maintenance, assist with colour guidance and keep records of the work we have done for you. In some cases, we may use your details to follow up on open issues or to share relevant service information tied to your machine or media setup.
- Handling sales and support requests
- Scheduling installation, training and maintenance
- Managing invoicing and administration
- Improving our service and communication
- Meeting legal, tax and record keeping duties
We only use personal information for a lawful purpose and for the reason it was collected, unless we are allowed by law to use it for another related purpose.
Sharing information with service providers
We may share personal information with staff, contractors and service providers who need it to perform work for us, such as installation support, remote troubleshooting, or administrative processing. These parties are required to keep information confidential and to use it only for the task they are helping with. We do not sell personal information.
Where support is needed across South Africa, information may be shared with the relevant regional support team or technician so that your matter can be handled without delay. That may include Germiston, Johannesburg, Pretoria, Durban, Cape Town, Gqeberha, East Rand or Centurion support.
- Technical and service assistance
- Admin and accounting processing
- Legal or regulatory compliance
- Protection of our rights and property
Storage, retention and security of records
We keep personal information only for as long as it is needed for the purpose it was collected or as required by law. Records may be retained for accounting, warranty, service and compliance reasons. Once information is no longer needed, we take reasonable steps to dispose of it securely or to de-identify it where appropriate.
We use reasonable safeguards to protect personal information against loss, unauthorised access, misuse or alteration. This includes access controls and responsible handling of information by staff. No method of transmission or storage is fully risk free, but we work to keep information protected in day to day operations.
Your rights under POPIA
You have rights in relation to your personal information. You may ask us what information we hold about you, request correction of inaccurate details, or object to certain processing where the law allows it. You may also request that we stop using your information for a particular purpose, subject to our legal obligations and legitimate business needs.
- Access to your personal information
- Correction of inaccurate or incomplete details
- Deletion or restriction where lawful
- Objection to certain processing
- Withdrawal of consent where processing depends on consent
To exercise these rights, please use the enquiry form on our contact page and clearly state your request. We may need to verify your identity before we act on the request.
Cookies, website use and external links
When you visit our site, some technical information may be collected automatically, such as browser type, device information and pages viewed. This helps us keep the site functioning and understand general usage. If our site links to another website, that external site will have its own privacy terms and we are not responsible for how it handles personal information.
If you submit an enquiry from outside South Africa, your information may still be processed in South Africa or by service providers acting on our behalf. By sending us your information, you understand that it may be used and stored as described in this policy.
Contacting us about privacy matters
If you have questions about this privacy policy, or if you want to make a request regarding your personal information, please contact us through the enquiry form on our contact page. We will review your request and respond within a reasonable time. Where required, we may ask for more information before dealing with the matter.
This policy may be updated from time to time to reflect legal, operational or administrative changes. The latest version will apply from the date it is published.